Refund Policy

General Refund Policy

Refunds are given at the **sole discretion of Grilago**, due to the nature of fast food delivery.

Complaints and Rectification

Once an order has been placed and delivered by our driver, you must **contact the shop direct** should you have any complaints regarding your food quality or order accuracy.

The shop must be given the opportunity to try and **rectify any errors or dissatisfaction on the same day** of the delivery.

If the shop does not rectify this for you, then please contact us via any method on our contact page.

Refund Method

Any refunds will be made the **same way the food was purchased** (e.g., credit card, cash, payment app).

Thank you for choosing Grilago.

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